1. Introduction

WERM ("Web Engine for Realm Monetization", "we", "our", or "us") operates the website wermpay.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Company Information

WERM is operated by WERM Platform. For privacy-related questions, please contact us:

Email: privacy@wermpay.com
Website: https://wermpay.com

3. Information We Collect

3.1 Information You Provide

Account Information: Email address, username, password (hashed)
Minecraft Data: Minecraft UUID, in-game username
Payment Information: Billing address, transaction history (full card numbers are NOT stored; payments are processed by Dodo Payments)
Profile Information: Avatar, bio, server listings you create
Communications: Messages, support tickets, feedback

3.2 Information Collected Automatically

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns
Location Data: General location from IP address (country/region)
Cookies: Session tokens, preferences, analytics identifiers

3.3 Information from Third Parties

OAuth Providers: Discord, Google (name, email, avatar)
Payment Processor: Transaction status, fraud signals
Minecraft API: Username, UUID verification

4. How We Use Your Information

Provide, maintain, and improve our Service
Process transactions and send confirmations
Verify your identity and prevent fraud
Deliver purchased items to your Minecraft account
Send technical notices, security alerts, and support messages
Respond to your requests and provide customer support
Analyze usage patterns to improve user experience
Enforce our Terms of Service and protect user safety
Comply with legal obligations

5. Information Sharing

We do not sell your personal information. We may share information with:

5.1 Server Owners

When you purchase from a server, we share your Minecraft username, UUID, and order details so they can fulfill your purchase. Server owners agree to our data handling requirements.

5.2 Service Providers

We work with third-party service providers who may access, process, or store your personal information to help us operate our Service. These providers may use your data according to their own privacy policies. By using our Service, you consent to such third-party processing.

Dodo Payments: Payment processing, fraud detection, transaction records
Appwrite: Backend infrastructure, database hosting, authentication
Cloudflare: CDN, DDoS protection, security services
Analytics providers: Usage analysis, performance monitoring
Email service providers: Transactional emails, notifications

We require our service providers to protect your information and only use it for the purposes we specify, but they may retain data as required by their own legal obligations.

5.3 Legal Requirements

We may disclose information if required by law, subpoena, or valid legal process, or to protect the rights, property, or safety of WERM, our users, or others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

Account data: Until you delete your account, plus 30 days for backup recovery
Transaction records: 7 years (legal/tax requirements)
Server logs: 90 days
Analytics data: 26 months (anonymized after)

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

All data transmitted via HTTPS/TLS encryption
Passwords hashed using industry-standard algorithms
Payment data handled by PCI-compliant processors
Regular security audits and monitoring
Access controls and employee training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal retention requirements)
Portability: Request your data in a machine-readable format
Objection: Object to certain processing activities
Withdrawal: Withdraw consent for optional data processing

To exercise these rights, contact us at privacy@wermpay.com. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to:

Essential cookies: Authentication, security, preferences (required)
Analytics cookies: Understand usage patterns (optional)
Functional cookies: Remember your settings (optional)

You can control cookies through your browser settings. Disabling essential cookies may affect functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Data processing agreements with service providers
Compliance with applicable data protection laws

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@wermpay.com.

Users between 13 and 18 must have parental or guardian consent to use the Service. Payment-related features require users to be at least 18 years old.

12. Third-Party Links

Our Service may contain links to third-party websites, including Minecraft servers and Discord communities. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy inquiries: privacy@wermpay.com
General support: support@wermpay.com
Website: https://wermpay.com/support